Shipping and Returns Policy
Due to the nature of our products, we will only accept returns and pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.) NO REFUNDS ON OPENED PIGMENTS OR PRODUCTS NO EXCEPTIONS.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
For return authorisation if you meet the above criteria, please email us by visiting our contact page.
Special Return Policy for specific products, i.e. machinery and equipment, will be specified in the detail section of that product and will take precedence over this general policy.
All orders ship from Perth, Western Australia on Mondays, Wednesdays and Fridays only and orders must be placed before 11am Perth time (AWST) on those days to be shipped that day. Please note that orders can take up to 3 business days to process and dispatch. At checkout, you can choose Standard Shipping (3-7 Business Days) or Express Shipping (1-3 Business Days). Time in transit depend on your location.
We ship to Australia ONLY as there are restrictions on some products which cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items, size and weight of your order.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram.
All items are shipped preferably with signature on receipt, should you opt for delivery without signature, the onus is on you to ensure you receive your parcel. Once the parcels or shipments leave our hands, it's are no longer our responsibility unless it is due to our own negligence.
Special services, i.e. permission to leave parcels without signature confirmation, express shipping or insurance can be arranged on special request and at your own expense.
Li Pigments Australia cannot accept responsibility for lost or stolen parcels after the carrier has delivered the parcel.